10 Attitudes of Successful Workers
By Kate Lorenz, CareerBuilder.com Editor

I love careers section on msn.com.  I can always count on them to publish some really good career advice.  Here is one to check out:

http://msn.careerbuilder.com/custom/msn/careeradvice/viewarticle.aspx?articleid=666

Ode to mute...

Oh do I love the mute button on my Cisco Systems telephone at work.  The button is similar to the "no smoking" sign, except it's this little microphone being crossed out instead of a cigarette.

Now, why do I love this feature on my phone - well, in my line of work, I administer benefits for over 2,000 employees in the US and Canada.  Benefits are important to people - hey, they're important to me....So it is to be expected that I receive numerous calls ranging from - where is my benefit card, why was my dental claim denied, I want to drop my ex-wife, I want to add my newborn baby, why am I getting a spousal surcharge taken out of my paycheck, where is my pension check, why did the retiree medical costs increase so much, and so on and on and on and on.....

So with that said, I use the mute button at least 3 times a day:

When my phone is on speaker so I can multitask - type an email, file documents, or even eat my lunch.  I just read that the latter task is rude - but au contraire mon frere - I'm muting my smacking with the mute button!

When an employee, retiree or pensioner is talking out the side of their neck.  Sometimes I can't understand why someone would go off on someone who can help them.  That is my job - to solve problems.  I am all for fighting for your rights, venting your frustrations - I do it all the time, you should hear me talking to my cell phone company - but really, sometimes you need to just listen.

When I have to laugh - as serious as I am, I am equally goofy and love to laugh.  At times I find humor in difficult situations and to prevent upsetting or frustrating the caller on the other end, I use my trusty mute button to get out my chuckles.

Beware of checking that the button is pushed before saying something smart.  One day, a medical vendor made my colleague very mad and irritated, while she was shouting over the cubicle to me to come over and assist her with this annoying customer service rep for a vendor, she uttered, "this lady is irritating me and I'm tired of talking to her" well, when I got over there, the rep responded to my hello with "although your colleague thinks that I am annoying and irritating...." Whoa - Not good - my colleague did not double check the mute!

So make sure you check and re-check that button.  In a perfect world, we would not feel the need to say smart aleck things and not allow our buttons to be pushed - but at least until I reach my ultimate level of Zen - I will continue to use my mute button. 

When the Cat's Away.....*

This mouse does not play.  My boss is out of the office on business for the next 4 work days.  And boy did I raise the roof, shout hallelujah and did any and everything else to celebrate my much needed break away from the "man".  But the funny thing about me - is that I get my best work and the most work done when my boss is out of the office.

Unlike the idiom - I generally do my playing when my boss is in the office.  It is better to maneuver the "play" aspect: shuffle papers, pick up the phone and pretend I am taking a business call, and take a long stroll to the vending machine when my boss is in.  No one else is keeping their eye on me, because if I look like I am chilling and my boss is in, no one will think any of it.  They think, would I dare play around with my boss in town??  However, beware, one false move when your boss is out, you will sure call attention to your schemes!

My boss's absence allows me to work without any interruptions, my to-do list actually serves its purpose and my talk breaks to my colleague are shorter, because I am so motivated to get the things on my agenda done! 

Later in the day, a colleague invited me to a slack fest, but I declined; she was shocked that I had the audacity to actually get some work done during this so-called vacation!  If you don't listen to nothing else I say, don't fall victim to this idiom.  Handle your business with or without your boss or supervisor around.  If you need a break to surf the net, talk to your friends, or try to leave early - do it when your boss is there.  This leaves you free from unwanted speculation and it's easier to talk your way in or out of something when it comes straight from the horses mouth.  How is that for another idiom!

*Idiom: 

Without supervision, people will do as they please, especially in disregarding or breaking rules. For example, As soon as their parents left, the children invited all their friends over—when the cat's away, you know. This expression has been a proverb since about 1600 and is so well known it is often shortened, as in the example.

Here comes the boss! How to stay out of trouble when surfing the internet at work.

Lately, I've found numerous websites that want you to look at their websites at work and not get in trouble for it! Websites like, http://www.tnt.tv/ provides a "Boss Coming? Dramatic Pause" link to a bogus MS Excel spreadsheet, so while you are watching a show, if your boss walks by or into your office you have an immediate solution to your wrongdoing. Who is catching up on episodes of their favorite TNT show at work - I don't know, but I find this hilarious and diabolically clever!

How did I learn about this you ask, not at work! One weekend a while back, when I was trying to catch up on TNT's police drama "Dark Blue" (which I like and hope comes back this summer, hopefully I wasn't the only one watching it), I discovered this interesting marketing tool and job saver.

I work in a cubicle with my back and computer screen facing the walk way. This could cause lots of problems for me, if I'm too slow to turn my head, peep the intruders, and click on a work appropriate website or document and commence working. Working in a cubicle, for the past three years, I've fine-tuned my hearing so that I can effectively surf the web or online shop and stay on my toes!

There are some job boards that also have these faux documents that allow you to search for jobs and always escape the job hunt with one click, when the coast isn't clear. This particular job board I was on, actually took you to a document that was about developing management styles. Now listen very closely here - I would never suggest looking for a job at work, ever. Unless you know how to delete your internet cookies and files completely and without a trace - I suggest you leave those activities for your home computer. Companies already have internet guidelines, and to tell you the truth yahoo and hotmail sometimes are against the rules too. Please don't lose your job over facebook.

While you should stick to more safe websites like msn.com and cnn.com, you can always make your own "boss is coming - getaway vehicle" by opening up actual work documents you are working on or have a standing new email message template from outlook and there you go. After that, you must, I repeat must, master the mouse click or the ALT - TAB combo to get you out of the inappropriate screen in enough time!

Good Luck!

What's on your desk?

I watch a lot of HGTV and one of my favorite shows is "Designed to Sell". Homeowners who are having trouble selling their homes get help from design pros who reposition and stage their homes. This staging gives off a perception of a lived in home, if the house is empty or a less personalized decor feel, leaving the potential buyers feeling like that they could see themselves living there.

Ironically, I have been staging my desk at work long before I had even known what HGTV was. I have incorporated what I call desk staging into my daily work routine and you should too.

Every morning when I come into work, I turn on my computer, open up my MS Outlook, unlock all my drawers and then I begin the staging process. I pull out my notebook with my to do list on it, some file folders, a couple of HR forms, pension forms that need processing, perhaps a benefit survey that needs to be completed and any other items that I may possibly work on throughout the day and neatly and strategically place these items on my desk.

Now, I initially started staging my desk to give the impression that I was busy. So you could say the items were more like props, so while I was catching up on the shows I watched the night before with coworkers, I could always easily pop back in my seat and get straight to work or appear to be working.

But more recently, I find that staging my desk, helps me prioritize my tasks for the day. Because I am a visual learner, putting the things I have to do out in the open where I can see them allows me to stop the chitter chatter sooner with my coworkers, and get to work.

So, I say - try it, whether you are trying to find a better way to effectively complete your tasks each day, or to to present the illusion that you are super busy, when actually you are checking your hotmail account, paying your bills or talking about what Ellen said on American Idol.

Thank Goodness it's Monday, Tuesday, Wednesday, Thursday, and Friday...

It is so funny to me how the attitudes of office workers progress throughout the week. I have memorized the responses to my over the top "Goooood Morrrning" during my 3 floor ride on the elevator each day.

Monday - Ugh - It's Monday...

Tuesday - Is it Friday yet?

Wednesday - It's hump day - we are almost there!

Thursday -Isn't this week going by slow?

Friday -Happy Friday!

I am proposing that those of you who take on this weekly transformation from down in the dumps to on cloud nine, try something different next week. When you enter the elevator, pass someone in the hall, or hold the door for those entering with you, greet them with a Good Morning and a smile. It's really not that hard to do.

No need to share the dark cloud of negativity that hangs over your head with someone else, just because you don't want to be at work. Fake the funk people - Fake - the - funk! Here's why:

A) It's not professional.

B) You don't want anyone going around telling people that you seem like you don't want to be at work - what if that gets back to you manager or the CEO?

C) It's just not healthy. Think of the self fulling prophecy, I think therefore I am. You don't want that attitude to carry through your entire day, better yet the entire week until Friday?

jhjhhlhlh

Remember moods and attitudes can be contagious, so make sure your are passing on the right one.

Let's Get Ready to Rumble...

I wanted to put on boxing gloves today and phantom punch an irrational and immature colleague of mine like Ali did Liston.

When I entered into the work world, to my surprise, I found it to eerily resemble high school. There were cliques, unbelievable bad attitudes and the infamous wishy washy behavior, i.e. I'm not talking to you today so we will ride this elevator in silence and I will pass you in the hall numerous times, because I don't like you. Naive me, thought that if you worked in an office, you acted like you had common sense and decency. Boy was I wrong!

Although, I would love to knock out some of my annoying coworkers, www.boston.com offers eight tips to help deal with difficult coworkers. You should probably try those tips and not a TKO.

1. Approach conflict with an open mind
2. Consider what might have caused the conflict
3. Be respectful of differences
4. Try to cut the conflict off in its early stages
5. Listen carefully
6. Be mindful of your language
7. Ask for help
8. Be sure the problem is resolved

At the end of the day.....while ideal, you don't have to like anyone you work with, but you do have to respect them and act in a professional manner.

Click here for the full article: http://www.boston.com/bostonworks/galleries/workplaceconflict?pg=9

Here is an interesting statement, my boss heard on a radio show yesterday and shared with me today. Add this to the career growth section of your mental notes file. I am paraphrasing a bit, but the message still speaks loud and clear...

"Your talent can take you places, but your character can keep you from getting in."

The job is the perk...

In the past 6 months to a year, my colleagues and myself have noticed our premium coffee and hot chocolate supply vanish, the disappearance of business lunches and holiday parties and the our company trinkets (shirts, coffee mugs, and just because items from corporate express) leave our king fu grips. Looking on the bright side we should have seen this coming after the 1st rounds of company-wide lay-offs (which left us thankfully with our jobs), the halting of the 401k company match and tuition reimbursement, the introduction of mandatory furloughs and disappointingly the freezing of bonuses and pay increases.

While we are thinking that this sucks and how are they gonna keep taking these things from us, it is important to keep in mind at all times, that companies are doing these things to try to prevent the lay offs and save money which will be used to pay your salary!

At the end of the day, I can bring in my own beverages, have a holiday party among my own family and friends, use the unpaid vacation days I am required to take to relax or run errands, and dust off my old company trinkets (because in reality we really don't use that stuff anyway) and crack a smile every 1st and 15th when I get the ultimate perk - my paycheck!

Delinquent Notice #2

Last we talked, we discussed the topic of paying your dues in the workplace. Putting in hard work, busting your tail or even waiting your turn to get to the top. As mentioned, today's millenials find it odd to be following the same directions as those of the baby boomers, Gen X'ers and Y'ers - especially when 2 important things are present: Observation #1 was discussed in the first half. 1 -We are innate job hoppers. We aren't really trying to put in 25 to 30 years at a employer. To be honest, we aren't trying to be anywhere for 5 years - so technically our dues should be much cheaper!

It is time to move on to observation # 2- its hard to follow the same principals when we so often find managers and bosses who are in their high power positions not because of talent but simply because a) they know someone, b) paid the due of 'time' or c) not only do they know how to kiss butt but more importantly...whose butt to kiss - it does make a difference!

So I got to thinking... the older workforce is appalled at the younger workforce's idea of promotion, career growth and how to rise to the top, and want us to follow these dated rules and politics. But if we have non-talented leaders, how confident can one feel about paying dues, putting in time and sucking up?

I've worked in a place where not only was my direct boss incompetent, but her boss possessed the same lackluster qualities. This made me mad and I consistently wondered "how did you get this job?" every time I encountered either one of them. To make matters worse, there was nothing that could be done about that situation, as they were in their positions and had been for a couple years, which was weird, because I don't know how they were able to keep getting by???

So, what can we do to break the cycle, sorry to say, nothing. Just do what you have to do, learn everything you can, and you will because with a stupid boss, who usually winds up doing their work and coming up with fantastic ideas and suggestions -YOU. By the time you move on, and you will move on, you will be so on top of your industry game! (Question: So, should we be grateful to our bosses who know nothing, yet challenge us to complete their high level projects? - that's another entry...)

I am no longer naive to think that all executives and managers are super smart, savvy and strategic. Some people will get ahead by sucking up, knowing people or simply by default. But one tip: When you get there you better learn something and fast - you will be asked to prove your ability sooner or later! For the sake of the business and mostly your own reputation, because to this day, my former coworkers and I often indulge in uncontrollable laughter when we reminiscence about our stupid bosses!

Working to the top ~ Delinquent Notice #1

"I should be getting a raise soon!" ~ "I better get a bonus this quarter." ~ "Where is my promotion, I've been here 9 months!"

I spoke to a 21-year-old recent college graduate a couple months back and she indicated to me that she thought upon graduation that she would have gotten an On-Air Radio Personality job because she had gotten her degree in Broadcast journalism. I looked puzzled, wondering why did she think that she would have started immediately upon graduation at the top when her experience clearly rested at the bottom!

In today’s society is anyone really working their way to the top? Does "Generation X" (mid 20's-40's) and the newly titled "Millennials" (newest workers) know how to pay their dues? Or "are we even still in an era of owing them in the first place"?

With reality TV phenomenons like “The Apprentice”, "American Idol" and "America’s Next Top Model" in addition to "who you know and networking circles", hard work and experience are appearing obsolete. There has been a shift from working 60 hours a week and devoting 20 or more years to an employer to graduating college, wanting to be the boss and reaping all the perks that come along with it your first week out of school.

There was a time when interning for free (starting at the very bottom) was the all time success story of working your way up. Remember the inspiring story of young Sean “Puffy” Combs starting as an intern at Uptown Records who is now a “Music Mogul" and "Fashion Icon".

According to the article "Generational Teach Back: What Older Workers and Younger Workers Can Learn from Each Other" on Monster.com younger workers are functioning in the work world with the following ideals:

New Technology: I totally agree with this one, lots of young people are excited by new and futuristic trends - no one has patience anymore, including me. We just want things done, now!

Diversity: Born and raised in San Francisco and going away to college did expose me to different ways of life, theories and work ethic.

Job-Hopping: I know sooo many job hoppers! Younger workers do not share the value of company loyalty with older workers, jumping ship whenever a better opportunity presents itself. Instead of putting in the time, they just look elsewhere.

Risk Taking: Just call us rebels - me normally with a cause, occasionally without one! Younger workers take bigger risks, whether its quitting your job to start your own business - (then you will be the boss), or travelling the world and seeing where you land but always being optimistic. Whoo -today people are a little more gutsier and savvy.

Balancing Work/Life Issues: I love to travel and do things in my spare time. But how much time do we really get to devote to our own agendas. Can you believe the article called young workers "not career driven". Perhaps not - but more so "success-drive".

Fulfilling Dreams: I'm all for fulfilling my dreams! Younger workers want to fulfill their own dreams, and not necessarily those of the company! Often times they are only using the company to further their own objectives.

I still believe there will always be dues to be paid, but they may get cheaper!

Next time, we will examine those who made it to the top, yet know nothing! Be careful what you wish for...

Long time - No see.... No Talk.... No Write...., etc. I've been either voicing or hearing some rendition of that phrase since signing my name to the corporate dotted line - all while subjecting myself to the development of bags under my eyes, working through lunch or skipping it all together. This is what you get when you step into the real world and start on your many years towards seniority.

In the midst of our busy season at my job - as each industry has one ~ it's times like these I think back to my senior year in college when I was finished with my psychology major coursework and only taking electives, eagerly awaiting graduation, getting out of school and starting an adult life. My two best friends and I would sit up late at night ( as seniors we were smart enough to schedule late morning classes) in deep discussions about how "over" college we were, tired of stupid freshman and how much better life would be when we started our careers. We partied frequently, maintaining our academic scholarships all four years, shopped with our parent's money each weekend, and travelled during breaks - summer, Christmas, spring, Thanksgiving ~ there were so many.

Ironically all 3 of us - progressed on to achieve masters degrees in the 2 years following undergrad - while one is currently pursuing a doctorate degree, so much for entering the real world immediately. But, for 2 of us - 3 years after graduate school, 3 years of work experience under our belts when we finally get to talk once or twice a month (on the weekends of course) we like to reminisce about the best times of our lives - back in undergrad. We find it hilarious how naive we were. After 45 minutes to an hour of discussing what's new in our lives and all the details of our careers, the 2 of us who aren't in school find joy in ending our call with the PhD candidate saying- "stay in school, don't join the rat race!"

Lessons Learned - "The Devil's Advocate"

When it comes to giving advice, there are two types of people:

1. People who are afraid to make their own decision, so they ask for advice and actually take it.
2. People who ask for advice in hopes to validate the decision they already made.

Because its a 50-50 chance that you are going to do "what the hell you want to do" anyway, this column is my way of fulfilling my civic duty, like jury duty. My objective is to supply you information, possible options and alternatives to help you make an informed decision that works best for you.

DEAR Workerbee,

"I will be graduating with a Bachelor of Arts in Journalism next year and I really want to work as a writer for a magazine or newspaper. I don't have any experience in the field but I am willing to work hard and do whatever it takes. Since I have a year until graduation do you have any suggestions as to how I should prepare to job hunt once I graduate?"

~Girl who doesn't want to graduate without a job in my field.

Dear Girl who doesn't want to graduate......

I am glad that you are attempting to take a proactive approach to your career planning. First, I want to say that it is very common for recent graduates to take a job that is not in their field of study upon graduation. There is nothing wrong with doing so; gaining professional work experience allows you to gain exposure in different environments and become well rounded. With your lack of experience, I suggest, if you haven't done so already join a writing club, join the newspaper staff at your college or university and try to secure an internship. Gaining these types of experiences although unpaid will give you items to put on your resume as well as compile a writing portfolio of your writing to present at a job interview. Lastly, start researching potential employers that you may be interested in working for and going as far as reaching out to contacts at the company to inquire about paid internships and entry level positions. You know what they say....the early bird catches the worm!

Good Luck!

Got a question, let me know!